Haus Direct  ("Haus Direct", "we", "our", "us") take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This privacy statement explains what information we collect on the Haus Direct website at, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this privacy statement please contact us at

As a Haus Direct subscriber, you will receive fashion/trends update newsletters, special offers, sale promotions and VIP shopping event invitations. We will only ever send you marketing messages that we feel would be of interest to you, if you have chosen to register your details with us. If you decide that you no longer want to receive our emails you can unsubscribe at any time by logging into your account, clicking on email preferences, then un-ticking appropriate boxes and clicking on update. We will never sell your details to an unconnected third party for marketing purposes.  We will ensure that the data is removed permanently where possible in line with the latest GDPR requirements as per your request at any point.




In the web world, cookies are tiny text files stored on your computer when you visit certain web pages. At we use cookies to keep track of what you have in your basket, and to remember you when you come back to us.

Cookies must be enabled to place an order with us. If you don't know if cookies are enabled on your computer, head over to our Managing Cookies section below for help. If you disable your cookies, you will be able to browse our site, but won't be able to make a purchase. You'll find that most web browsers already have cookies enabled, but, simply go to our Managing Cookies section below if you need help turning them on.

Don't worry about cookies - they can't harm your computer. And the cookies we create don't store sensitive information such as credit card details. We do use encrypted information gathered from them, but this is just to help improve your shopping experience. For example, they help us to identify and resolve errors, or select relevant related products to tempt you with.

Cookies don't just come from us; we have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit for remarketing purposes. This basically means they will show you suggestions based on what you are interested in from shopping with us. If you'd like to opt out of these cookies, visit here for help.
The reason we're running through this cookie information is to comply with recent legislation, and to be open and honest about your privacy when using our website. We take the matter of cookies very seriously, and are working on a number of other privacy and cookie-related improvements.


You will need to accept cookies on your computer, tablet or mobile phone to make full use of online shopping and personalised features on

Don't worry, our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information.

However, if you wish to restrict, block or delete cookies from, or any other website, you will need to disable cookies in your browser. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to adjust your cookie preferences.


  • customer_id - An encrypted version of your customer id with the store
  • customer_auth - An indicator if you are currently logged into the store
  • customer info - An encrypted version of the customer group you belong to
  • frontend - You sesssion ID on the server
  • guest_view - Allows guests to edit their orders.
  • last_category - The last category you visited.
  • view_product_id - The products that you have recently viewed.
  • wish_list - An encrypted list of products added to your Wishlist
  • wish_list_cnt- The number of items in your Wishlist.
  • stf - Information on products you have emailed to friends
  • basket content - used to provide any special offers available
  • category info - Stores the category info on the page, that allows to display pages more quickly
  • compare - he items that you have in the Compare Products list.
  • user_region - Used to determine the relevent region version of the site to display.
  • country_code - Country code of where the user is located, and used by GeoIP to redirect to the correct region.
  • geo_region_set - Used to determine if the region has been set by GeoIP so we don't have to do the GeoIP lookup again.
  • mobile_config - Used to determine the device visitors are using in order to display the appropriate version of the website.
  • prev_session_id - Previous session ID used to restore the basket contents on the user's return in a subsequent session.
  • PHPSESSID- Used to store the PHP session

A little bit about Flash cookies (or Local Shared Objects)

On we may play videos using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) for a great experience. Flash cookies are stored in the same way as standard cookies, but they're managed differently by your browser.
If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please bear in mind though, that if you disable Flash cookies for you won't be able to access certain types of content, such as videos.


If you'd like to 'share' content with friends through Facebook and Twitter etc..., you may be sent cookies from their websites. We don't control their cookie settings, so you will need to check with them for information about the management of their cookies.


If you'd like more information about cookies in general and how to manage them visit


Not all cookies on are related to us. If you visit a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so check with these third-party websites for more information.

The business partners that may set cookies on include:

  • Google
  • Google analytics
  • mailchimp
  • The Curious
  • Twitter
  • Sharethis
  • AddThis
  • adGENIE
  • Media Math
  • OpenX
  • Yahoo
  • Bing
  • Instagram
  • Facebook
  • ContextWeb (Pulse Point)
  • DemDex (Adobe)
  • Visualsoft


If cookies aren't enabled on your computer your shopping experience with us will be limited to browsing and researching; meaning you won't be able to select products and purchase them.

Banner Adverstising on Other Websites

Banner advertising will pop up when you visit other websites. It will usually showcase a selection of products based on what you've been browsing on

This advertising might select alternative styles, colours and sometimes relevant products from other categories. The technology behind these adverts is based on cookies.

Cookie data used in these adverts is completely anonymous and doesn't contain any of your personal details. 



We only collect information that is necessary and relevant in order to provide you with the products or services you request.



We may ask you for certain personal data when you order from us, including when you purchase from the website or in-store, as well as when you sign up to our mailing list.

The information we collect includes but is not limited to;

  • Name (including title)
  • Delivery address
  • Billing address
  • Payment card details
  • Phone number
  • Email address



We will collect certain information when you use our website and applications as well as our customer care centre. Some of this data does not identify you personally, but rather provides us with information about how you use our services and engage with us. This enables us to to improve our services and make them more useful to you.

The information we collect includes but is not limited to;

  • The date and time you used our services
  • The pages you visited on our website and how long you visited us for
  • The products you viewed or added to your basket
  • Your IP address
  • Your location (where you have permitted access to this)
  • The Internet browser and devices you are using
  • Cookie or pixel information (for more information please see our Cookie Policy)
  • Any information within correspondence you send to us
  • Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), and company details (some of which we may obtain from an online or public business directory)



Haus Direct will only process information that is necessary to provide the product or service for which it has been collected. We will always provide the option for you to choose not to receive marketing communications from us, and you can withdraw your consent at any time should you change your mind.

We will never send you unsolicited 'junk' email or communications, or share your personal information with anyone else who might.

When you place an order with us we collect certain information which is required to allow us to process your transaction. This includes your personal details, order details and details of your address(es).

We will use this information to process your transaction and despatch your order. We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, sms, mms and telephone.

On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.

For quality control and training purposes, we may monitor or record your communications with us.

We will keep your information for as long as is reasonably necessary for these purposes.



We agree to at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

We may have to pass your information to countries or jurisdictions which do not provide the same level of data protection as the UK. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.


In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.

We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.

We may on occasion notify you by email about changes to our terms and conditions, or other important changes to our website or our service.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and post code details to check against the IMRG security alert or any other fraud prevention scheme with Amercian Express and Barclaycard. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.

We will not pass your information to any third parties outside of, except where required to do so as a part of the sale, disposal or transfer of our business.


We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by logging into my account area of the website and amending your details as appropriate.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee).

Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an email to  or by writing to us. 


In order to improve your experience when shopping on the website we use cookies. A cookie is a piece of information our website will place on your computer’s hard drive that can track your movements while you are on the website, it will also recognise you when you visit our website again.

Cookies are stored in order for us to continually improve our website and provide a better online shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at However, please note that if you disable the use of cookies on your computer, you will not be able to shop on our website.


This privacy statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.



You have the right as an individual to access any personal information we hold about you and make corrections if necessary (by creating an account you can log in to change your preferences). You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).

You have the right to;

  • Ask for a copy of the information that we hold about you
  • Correct and update your information
  • Withdraw your consent (where we rely on it)
  • Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any lawful reason to continue to use and process the information. When we do rely on our genuine interests to use your personal information for direct marketing, we will always comply with your right to object
  • Erase your information (or restrict the use of it), provided we do not have any lawful reason to continue to use and process that information
  • Provide you your information in a structured data file, where we rely on your consent to use and process your personal information or need to process it in connection with your purchase



By visiting you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.


This version of our Privacy Policy applies from 21st May 2018.




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